For Providers
Invoicing Made Easy
Invoicing for your services doesn’t have to be a complicated or time consuming process. As a provider, you may already have an invoicing app or system set up to help manage this process. However, if you’re after more guidance for what to include on your invoice, we have an Invoicing Checklist and Invoicing Template available for download.
For prompt invoice processing please send your invoices to accounts@inchoice.com.au.
Referrals
Do you know any NDIS participants wanting to unlock the full potential of their NDIS plan? With our expert plan management services, you can confidently refer participants to us knowing they’ll receive personalised support.
Make a referral today!
Provider FAQs
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For prompt invoice processing please send your invoices to accounts@inchoice.com.au.
If necessary, you can find our business details below:
In Choice Pty Ltd t/a In Choice Plan Management
ABN: 89 662 873 850
Contact number: 1300 890 457
Address PO Box 102, Morningside QLD 4170
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We make every effort to process invoices and reimbursements within 48 business hours, which means payment can be expected within 2-3 days after processing.
However, it is important to be aware that if a participant wishes to approve or reject invoices individually, payment is typically made for approved invoices 1-2 business days after approval has been received.
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If you provide National Disability Insurance Scheme (NDIS) services in Australia, understanding your GST obligations is crucial. Generally, NDIS services are GST-free when provided directly to NDIS participants. However, there are exceptions and specific criteria that may require you to charge GST. Familiarising yourself with the guidelines available from the Australian Taxation Office Website and seeking professional advice will ensure compliance with GST regulations, allowing you to focus on delivering quality support to NDIS participants.
Find out more about GST and the NDIS here!
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For providers who are registered with the NDIA, a service agreement is mandatory. For providers who are unregistered, a service agreement is strongly recommended. Having a service agreement in place can help ensure that both the provider and the participant are on the same page when it comes to the services being provided, the price of those services, expectations, cancellations and feedback or complaints.
For more information about the benefit of service agreements, click here!
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Setting up a service agreement can be an important step in establishing a successful and supportive relationship with a participant. There are eight main steps for setting up a service agreement, including:
Understand the participant’s needs
Define the scope of services
Identify roles and responsibilities
Discuss pricing and payment terms
Define terms and conditions
Discuss flexibility and review options
Outline Confidentiality and privacy terms
Seek legal advice (if needed)
For more details on each of the outlined steps, click here.
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We are always happy to share our knowledge and tips to make the invoicing process as smooth and simple as possible for participants and providers.
For our top invoicing tips, click here.